We at “Designhill.com” secure and respect the privacy of our users. We are strictly compliant of the global privacy policies/ guidelines in order to safeguard your interests. We collect personal information about our users in order to serve them for our products, services and support.
"Website" shall means the Designhill website (www.designhill.com) developed by the Company and accessed by user in pursuance of this Policy.
"Communication” shall means any communications from Company, such as Service announcements, administrative messages, SMS, newsletters and other promotional materials.
"Client” shall include any User who is registered as a ‘Client’ on our website shall not include a Designer.
"Confidential Information" shall include without limitation: (a) trade secrets, and (b) proprietary and confidential information, ideas, samples, media, techniques, drawings, works of authorship, models, inventions, know-how, processes , algorithms, and software object and source code related to the past, current and future products and services of each of the parties, including information concerning research, development, design specifications, engineering, financial matters, Users, investors, employees, business relationships, business plans, forecasts, sales and marketing plans, marketing materials and strategies; passwords and access codes; Intellectual Property of the Company and any other information regarding the foregoing that is disclosed to the User.
Confidential Information shall not include any information that (i) has become part of the public domain through no fault or breach of the User; or (ii) is already known to the User otherwise than through a breach of the confidentiality provisions of any agreements between the Parties.
"Design” means and includes any design submitted by a Designer to the Client under a Contest and / or any Design submitted for sale on the Design Shop.
"Designer” shall include any User who is registered as a ‘Designer’ with the Website and shall not include a Client.
“Party” or “Parties” shall mean and include the Company, the Designer and / or the Client as may be relevant to the context.
The Personal Data that We Collect and User Rights
We collect Personal and Non-Personal Information of our Users.
The Personal Information is collected during the process of registration/ signup on our Website i.e., name, email and contact details. Users payment/ banking/ financial details are also being collected for billing purposes, however the User use third party payment gateways to make and receive payments.
Whereas, the Non-Personal information is collected automatically by the system when any User visit our Website, which includes i.p. address, access time, browser and language.
These data are collected for the sole purpose of our records. We never share/ sell/ transfer Users Personal Data without consent.
Our European Users has the following rights with respect to their Personal Data as per the GDPR Regulations.
Right to receiving a copy of your Personal Data held with us and status of its lawful use.
Right to request for correction of your Personal Data that we hold.
Right to remove/ delete your Personal Data.
Right to object to processing your Personal Data to any third party.
Right to restrict/ suspend processing of your Personal Data under certain circumstances.
Right to request for transferring your Personal Data to self or any third party.
Right to withdraw your consent to process your Personal Data.
Right to lodge complain with the appropriate authority in case of violation of the applicable laws.
To exercise the mentioned rights you may write us at firstname.lastname@example.org or contact us through “Contact Us” link on our Website.
How We Use Your Information
To provide Designhill products/ services and resolve your queries.
To share information, updates, offers about our products/ services and user subscription.
To prepare reports, analyze data and pull out meaningful information to serve you better.
To process financial transactions.
To comply with legal and regulatory requirements and our policies.
For the reasons apart from above mentioned, to market and promote the Services and to protect our interests and rights.
With Whom We Share Your Personal Data
We may share your Personal and Non-Personal Data to the below mentioned third parties to serve you better and for growth and development of the Company.
With our affiliates/ business partners/ service providers/ researchers who are bound by contractual obligations, to know the status of service(s) being used by user to improve their experience and help managing relationship.
With Professionals i.e., accountants, auditors, lawyers, bankers and insurers to advise us on the services being offered to our users.
With marketing and promotional companies to serve you with personalised ads/ promotions regarding our products and services.
With Legal and Government departments related to compliance, audit, court orders, security, fraud, sale of assets, amalgamation/merger, acquisition, reorganisation, insolvency, etc. to comply with their regulations.
How Long We Retain Your Personal Data
We retain your Personal Data as long as you keep your account with us and is reasonably needed. However, in some circumstances, we may keep it even after you close your account i.e., to comply with regulatory and legal obligations and to enforce our contracts/ agreements.
Security of Personal Data
Designhill uses high standard safeguards to secure our users data to minimise the risk of loss/ unauthorised access of data. We respect your trust on Designhill, therefore we use highly encrypted systems/ applications to protect our databases.
We maintain stringent policies and procedures to deal with any Personal Data breach, however we cannot guarantee to absolute protection and security of Personal Data. We will inform you and the appropriate authorities in case of any breach of data security.
Designhill services are not intended for the children who have not attained the age of 13 years. We do not knowingly collect information below the said age. If you are under the age of 13 years, please do not sign up or submit any Personal Information on Desginhill Website.
Last updated on 25th May, 2018.
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1.1) Contest refunds - Contest refunds - Contest holder/Client is eligible for and can request a full 100% refund in respect of a contest if: (a) He/She requests a refund in writing using their registered email id ("Refund Request");(b) He/She has not selected a winning work from the designs submitted (if any). It does not matter if the Contest holder/Client has signed the Design Transfer Agreement or not. Once the Contest holder/Client has selected a winner they waive their rights for a refund and thus can no longer ask for any refunds. ;(c) The contest is not a guaranteed contest; and(d) The refund request is made within 60 days of launching the relevant contest.(e) He/She has signed the Non-Use and Indemnity Certificate.
1.2) Graphic Design Services Refund - If you’re not happy with how the job went, you can raise a dispute. Disputes will be fairly judged by our Design Experts. You will receive a full refund if we feel the designer has not provided the level of service you paid for.
1.3) Graphic Design Subscription Refund - We generally offer a 1st free task to all our clients to try our graphic design subscription service, however, after signing up if you are not satisfied you can opt out of your monthly subscription.
1.4) Exceptions - Notwithstanding the terms above Contest holder/Client is not eligible for and will not receive any refund where: (a) The contest is guaranteed and therefore ineligible for a refund; or(b) The Contest holder/Client has already selected a winner and has started the Winning Work.
Need A Design?
Over 100,000+ business have used Designhill to source high quality graphic designs. There are two ways by which you can get a professional graphic design at Designhill:
Hire Multiple Designers
Best for when you want to crowdsource ideas. Multiple designers submit entries for you to rate and review before you award a winner.